| Delivering on-demand, remote support to our customers
“donix support”, offers users a quick and easy, trouble shooting solution, saving hours of frustration, as the donix team connects directly to your machine, offering on-demand, remote technical support; just as if we were sat side by side. With the use of a web browser and an internet connection, we can establish an immediate link between your pc and the donix team, which enables us to access your machine, diagnose and resolve the problem or if required, provide on-the-spot training.
A remote control application that drives productivity
donix is constantly looking for ways in which it can work with you to reduce your downtime and increase your productivity – one such solution, offered by “donix support” is Remote Control Application. This application enables the donix team to establish secure support sessions with your computer, which in turn, lets us view and take shared control of your system; giving you, the user, the fast and effective support that you require; without the need for on-site visits or multiple phone calls. Remote Control Application means that donix can offer you an end to expensive on-site visits or lengthy downtimes. With “donix support” you connect, receive support, and then continue working. Support objectives
· Reduce costs by increasing productivity and minimizing the need for on-site visits.
· Shorten call times and reduce repeat calls for the same issue
· Improve customer satisfaction by providing fast, non-intrusive, and effective technical assistance
· Increase the number of incidents resolved during the first call
Security
Donix support uses 256-bit AES end-to-end encryption for data communications between our support team and you the customer both during and after any support session.
Features
· Remote Control
· Chat, Voip, Video
· File Transfer
· Remote Printing
· Remote Diagnostic
· Session Recording
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